Return and Refund Policy - Tidy Nesty

At Tidy Nesty, we want returns and refunds to be simple and transparent. The following policy applies to orders delivered in the United States.

1. 15-Day Return Policy

You have 15 days after receiving your order to request a return.

To qualify for a standard return, your item must be unused, in its original condition, and returned with its original packaging and any included accessories. Please provide your order number or proof of purchase.

To start a return, email support@tidynesty.com. Please wait for return approval and shipping instructions before sending anything back.

2. US Returns Address

Once your return has been authorised, our support team will arrange shipment to our US returns facility:

Tidy Nesty Returns Department
1130 Ogletown Road
Suite 2, Dept. RA1
Newark, DE 19711
United States

Important: Do not send items to this address without receiving return authorisation and instructions first. This is a returns facility, not our business headquarters.

3. Free Return Shipping

We cover the return shipping cost for all approved returns requested within our 15-day return window.

Returns are made by mail. We will provide a prepaid return shipping label or arrange return shipping at no cost to you. You will not be charged return postage for an approved return.

To request a return, please email support@tidynesty.com within 15 days of receiving your order.

4. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or incorrect, contact support@tidynesty.com as soon as possible. Include your order number, a description of the problem and photographs where possible.

We will review the issue and arrange an appropriate solution, such as a refund, replacement or return, in accordance with applicable consumer rights.

5. Non-Returnable Items

Some products may be excluded from change-of-mind returns, including personalised or custom-made items, perishable items, opened personal care products where hygiene restrictions apply, and gift cards.

Any applicable exclusions will be communicated clearly and do not affect your statutory rights.

6. Exchanges

If you would like an exchange, email support@tidynesty.com. We will let you know whether an exchange is available. If a direct exchange is unavailable, you may return an eligible item and place a new order.

7. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds are issued to your original payment method, normally within 10 business days. Your bank or payment provider may take additional time to show the refund.

If more than 15 business days have passed since your refund was approved, contact support@tidynesty.com.

8. Contact Information

Tidy Nesty Customer Support
Email: support@tidynesty.com
Website: https://tidynesty.com

We aim to respond within 1 to 2 business days.

Last updated: 21 October 2026