Shipping Policy — Tidy Nesty

At Tidy Nesty, we're committed to providing a reliable, transparent and convenient shopping experience. Please review our shipping information before placing your order.

1. Shipping Destinations

Tidy Nesty currently ships exclusively to the United States.

We do not currently offer international delivery to other countries.

2. Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

During busy periods, processing may occasionally take longer.

3. Estimated Delivery Times

United States: 8–15 business days

Please allow an additional 1–3 business days for order processing before shipment.

Delivery times are estimates and may vary due to courier delays, customs processing, public holidays or circumstances beyond our control.

4. Shipping Costs

Any applicable shipping charges are displayed at checkout before payment.

If your order qualifies for free shipping, this will be reflected in your checkout total.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

You can track your order using the tracking link provided in your email or through our Track Order page.

Please allow 48–72 hours after dispatch for tracking information to become available.

For assistance, contact support@tidynesty.com.

6. Shipping & Fulfilment

Tidy Nesty is a UK-based online retailer working with international suppliers and fulfilment partners to deliver products to customers across the United States.

Depending on the product ordered, your parcel may be dispatched from a warehouse outside the United States.

Orders containing multiple items may arrive in separate packages.

7. Customs, Duties & Taxes

Some shipments may be subject to customs procedures, import duties or applicable taxes.

Any additional charges will be handled in accordance with applicable laws. Charges collected by Tidy Nesty will be displayed at checkout.

8. Incorrect Shipping Addresses

Please ensure your shipping information is accurate before completing your purchase.

If you notice an error, contact support@tidynesty.com immediately.

We will do our best to update your details before dispatch. Once an order has shipped, changes may no longer be possible.

9. Delayed, Lost or Missing Packages

If your order has not arrived within the estimated delivery period, please contact our customer support team.

If your tracking information indicates that your parcel has been delivered but you have not received it:

1. Check around your property and with household members or neighbours.

2. Review any delivery notifications from the courier.

3. Contact support@tidynesty.com so we can investigate.

We will work with the delivery provider to investigate missing packages and provide an appropriate resolution.

10. Returns & Refunds

We want you to be satisfied with your purchase.

If you wish to return an item, please contact support@tidynesty.com within 15 days of receiving your order to request a return.

All returns must be authorised before being shipped.

Our US Returns Facility:

Tidy Nesty — Returns Department
1130 Ogletown Road
Suite 2, Dept. RA1
Newark, DE 19711
United States

Important: Please do not ship items to this address without first contacting our support team and receiving return authorisation and instructions.

This address is used for processing customer returns and is not our business headquarters.

For full details about return eligibility, applicable shipping costs and refunds, please refer to our Return & Refund Policy.

11. Contact Information

For questions regarding shipping, delivery, returns or general assistance:

Tidy Nesty Customer Support

Email: support@tidynesty.com

Website: https://tidynesty.com

We aim to respond to customer enquiries within 1–2 business days.

Last updated: 21 October 2026